Head of Brand

Department: Dairy Queen

Job Description:

-Develop annual budget and business strategy, and annual operating plan and resources

planning and allocations.

-Develop and update operating and customer service standards that optimize returns on

assets,

-increases sales and improves profits. The guidelines shall also be applicable to all

franchisees’ stores and/or central production unit.

-Participate in key decision making with The senior Management Team.

-Visit / audit franchisee stores and act as a central point of control for The brand

-Ensure high food safety standards at all times in The commissary and The stores.

-Set sales target of The responsible areas and drive sales to Ensure achieving target.

-Evaluate sales trends and take appropriate action plan to close The sales gaps.

-Provide inputs and actively involved with Operations team and Marketing team in developing

and implementing local store Marketing (LSM) program to maximize sales growth.

-Identify problems within The business, including through using data gathering (collect,

analyze, summarize) and Evaluate outcome requirements Recommend controls by

identifying problems and writing improved procedures, Develop operational metrics

-Monitor project progress by tracking activity, writing progress reports, recommending actions

for The business to improve with The support of HR, take appropriate employment actions to

Ensure quality of Management and proper staffing levels.

-Lead The team to create, Develop and update any related procedures/ systems and

operational manuals.

-Coach, counsel and Develop Operations team in The achievement of company standards

and their personal development plans.

-Evaluate and Ensure proper training phases are successfully completed

-Utilize a communication process to Ensure all staff is aware of expectations and

performance standards.

Job Requirement

-At least 9-year experience in management positions of F&B or hospitality operations.

-Experience with budgets, P&L statements, capital expenditures and planning and

forecasting.

-Knowledge of standards or food safety and sanitation audits

-Able to Visit / audit franchisee stores