Customer Service and Admin Manager

Job Description:

• Manage and execute routine administrative responsibilities, including record keeping, correspondence, and coordination with internal departments to ensure efficient office operations.
• Oversee office facilities and ensure a secure working environment for staff, including managing access controls and maintaining safety protocols.
• Maintain the integrity and confidentiality of loan documentation by organizing and securely storing all files in compliance with company policies and regulatory standards.
• Accurately process and post payments, including paid-off balances, partial payments, and open system periods.
• Perform tasks related to data entry, lodging, and exporting financial records within the company's fin Power system.
• Manage various payment channels, ensuring smooth processing and accurate reconciliation of transactions in line with company protocols.
• Serve as the first point of contact for customers by welcoming them professionally, addressing their inquiries, and guiding them to the appropriate services or personnel.
• Coordinate marketing and promotional activities, including the design and distribution of merchandising materials.
• Oversee media management efforts to enhance the company's public image and customer engagement.
• Provide support to the RMAC (Remote Monitoring and Assistance Center) call center by addressing escalated customer issues and ensuring timely resolution.
• Monitor and manage the inventory of office supplies and stationery, ensuring availability and timely replenishment to support operational efficiency.
• Handle procurement activities, including sourcing, evaluating suppliers, and purchasing office supplies, equipment, and services while maintaining cost-effectiveness.
• Oversee the tracking and monitoring of GPS-enabled devices to ensure proper usage and enhance operational security.
• Supervise the documentation process post-delivery, ensuring all records are accurate, complete, and comply with regulatory and company standards.
• other tasks assigned by manager.

Requirement:

• Travelling to all provinces of Cambodia if any requirement
• At least bachelor degree of law, business, management, marketing, or communication.
• Master degree is preferable.
• Certificate of Responsible Lending from IBF (NBC compliance)- Travelling to abroad for further meeting, training and introduction with BSP and RMA Group
• Can work under pressure. Being motivate, energetic and analytical abilities
• Strong leadership and team management skills
• Excellent communication and negotiation abilities.