Customer Relation Officer/Service Advisor

RMA Group is a multi-sector organization with more than 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

Overview of the Role

The Service Advisor is responsible for providing excellent customer service, coordinating vehicle servicing and repairs, and ensuring customers are kept informed throughout the service process. The role also involves managing payments, warranty and free-of-charge work, workshop bookings, and related documentation while ensuring dealership procedures are followed.

Key Responsibilities

• Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
• Ensure customers are notified of the need and methods of payment prior to collecting vehicles.
• Advise customers of the dealership policy with regard to the release of vehicles.
• Collect payment for cash repairs to vehicles at the time of customer collection.
• Accurately maintain cash/credit recording systems and ensure the security of all payments received.
• Ensure dealership-approved procedures are adopted for verification of validity when payment is made by cheque, credit card, or charge card.
• Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
• Ensure that customers fully understand the limits and conditions of such work and the effect of the repair.
• Maintain the workshop loading system in a timely, up-to-date, and accurate manner; maintain appointment, daily booking, and 3-month booking records.
• Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.

Background and Experience

• 2–3 years' experience in automotive service or dealership operations.
• Previous experience as a Service Advisor or similar customer-facing role.
• Good knowledge of vehicle servicing, repairs, and workshop operations.
• Experience in customer service, invoicing, payment collection, and warranty handling.
• Strong communication, coordination, and organizational skills.
• Basic computer skills and experience with workshop/dealership systems.
• Automotive qualification or technical knowledge is an advantage.