Customer Service/ Service Advisor

Job Openings Customer Service/ Service Advisor

Ensure customer are advised of all work undertaken and of the need for any further or future repair or servicing requirement
Ensure customers are noticed of the need and methods of payment prior to collecting vehicles.
Advise customers of the dealership policy with regards to the release of vehicles
Collect payment of cash repairs to vehicles at time of customer collection.
Accurately maintain cash/credit recording systems and ensure security of all payments received
Ensure dealership approved procedures are adopted for verification of validity when payment is made by cheque, credit card or charge card
Ensure all warranty and other free of charge work has been identified and signed for by the customer.
Ensure that customer fully understand the limits and conditions of such work and the effect of repair
Maintain the workshop loading system in a timely, up to date and accurate manner, maintain appointment, daily booking and 3 month booking records
Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.

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