Territory Aftersales Manager - Agricultural Vehicles

RMA Group, headquartered in Bangkok, Thailand, is a multi-sector group with over 9,000 employees and an operational presence in 14 countries. For over 30 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of innovation, integrity, and endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia, and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

Territory Aftersales Manager:

Overview of the Role

The Territory Aftersales Manager is responsible for developing and executing aftersales strategies within their assigned Area of Responsibility (AOR), ensuring profitability for both the company and its sub-dealers. This role requires a deep understanding of the aftersales market environment, forecasting future business opportunities, and implementing actionable plans. Additionally, the position involves coaching and mentoring sub-dealer aftersales personnel, promoting technical expertise and alignment with new product technologies.

Key Responsibilities

• Manage relationships and aftersales strategies for sub-dealers.
• Achieve aftersales volume targets and meet financial and operational objectives.
• Lead structured processes for sub-dealer planning and issue resolution.
• Develop and implement aftersales marketing plans; review performance regularly.
• Facilitate dealer review meetings and manage CRM system data.
• Stay current with dealer operational requirements and communicate competitive intelligence.
• Address dealership needs, ensuring sub-dealer satisfaction and engagement.
• Represent the company in aftersales activities and promote technology-based services.
• Maintain product knowledge across the equipment lineup and participate in industry associations.
• Provide training plans for sub-dealer technicians as required.
• Monitor OEM key indicators and ensure compliance.
• Support business objectives through ad hoc tasks and teamwork.

Background and Experience

• Demonstrated expertise in aftersales processes and technical knowledge.
• Proven ability to serve as a subject matter expert and effectively share knowledge within the organization.
• Commitment to personal career development and active use of training opportunities.
• Strong ambassadorial skills to represent the company across platforms, including social media.

This role may involve regular travel to sub-dealer locations and requires a proactive attitude towards team development and market analysis. Flexibility and strong interpersonal skills are essential to manage diverse internal and external relationships effectively.

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity, and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought and living our values on a day-to-day basis.