Job Openings Call Center Supervisor

About the job Call Center Supervisor

Job Summary:

The Call Center Supervisor is responsible for overseeing the day-to-day operations of the call center, ensuring efficient and effective customer service delivery. This role involves managing a team of call center agents, monitoring performance, and driving continuous improvement.

Job Description:

  • Manage and oversee a team of call center agents to ensure smooth operations.
  • Measure performance using key metrics such as call abandonment, calls waiting, outbound service booking calls, and customer satisfaction calls.
  • Anticipate escalations and take over calls when necessary.
  • Motivate and support agents through feedback and communication.
  • Prepare monthly and annual performance reports.
  • Monitor compliance with company policies and procedures, ensuring agents follow requests, inquiries, and roadside assistance guidelines.
  • Collaborate with data analysts to analyze customer feedback and present findings to assigned divisions.
  • Identify opportunities for process improvement and implement changes to enhance efficiency and customer satisfaction.

Job Requirements:

  • Bachelor's degree in management, business administration, or a related field.
  • Experience or knowledge in the automotive industry is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and meet deadlines.
  • Strong customer service orientation.

If you are interested, please send your CV to: 


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