Group IT Operations Manager

RMA Group, headquartered in Bangkok, Thailand, is a multi-sector group with over 8000 employees and an operational presence in 14 countries. For over 30 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of innovation, integrity and endurance. Through its various businesses included RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group, RMA Group has established itself as the partner of choice for leading automotive, equipment, services, and food brands in Southeast Asia and beyond.

Key Objectives:

• Develop and manage a range of technical and process controls, leading a program of continuous improvement in response to changing IT Infrastructure needs.
• Establish and maintain clear and measurable IT Infrastructure strategic plans, budgets and targets, and robust operational procedures that deliver measurable service improvements and ensure high standards of performance and compliance.
• Define and maintain IT Infrastructure policies across the Group that address the needs of the Group in line with relevant industry standards.
• Drive and deliver change to the Group's IT Infrastructure systems, processes and procedures by continuously analyzing and reviewing new IT Infrastructure technologies and practices based on industry best practice.
• Report to senior management groups on IT Infrastructure matters/incidents.
• Provide leadership and oversight of effective information and IT Infrastructure risk management.
• Lead on development and delivery of measures and metrics to support the assessment, reporting and ongoing improvement of the IT Infrastructure strategy.
• Work closely with internal stakeholders and business units to manage changes in technology and policy that could impact productivity.
• Lead IT asset management team to ensure assets full lifetime cycle value is achieved.
• Responsible for designing and troubleshooting the Groups global network, across multiple time zones of IT services to meet the functional objectives of the business.
• Develop and manage on-premise and cloud services, delivery services such as Directory Services, Network, Email, Website/Application back-end, Backups, Desktop Platform, Service Desk, Printing, Telephony, Internet Connectivity and Access Control.

Background and Experience:

1. At least 3 years managing others in an IT environment, supporting internal servers, networks, and 3rd party cloud services.
2. Excellent experience with MS Office 365 Services.
3. Demonstrate a track record of successfully leading, developing, and motivating a team.
4. Good commercial acumen to ensure the development of solutions meets stakeholders needs.
5. Native Thai language capabilities with good English communication skills.

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity, and Endurance is embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.