Assistant to GM and Customer Care Specialist

• Assist GM in all day to day tasks, including general oversight of external and internal reporting requirements.
• Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g. leave application forms, travel approval forms, expense claims reports, etc.
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
• Maintains customer email accounts, contacts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a Jaguar and Land Rover products, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate key person.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Collection of customer data and control over customers' privacy and confidential information
• Communication with customer via , Website Chabot, SMS, Email, FB Messenger, eDMs and others Mobile App
• Direct Interaction with Customers where required to immediately address their concerns or dissatisfaction with retailer experience.
• Collection and handling of customer feedback - Review of all customer complaint cases and report to line manager immediately.
• Monthly Customer Survey Report.
• Other add-on duties as and when assigned.

HR: Mr. Sothea Thannarith

Contact:  070222189