Workshop Controller

Job Descriptions: 

- Plans, analyzes, and manages department finances through determining: flat hours available to sell, shop capacity, services in customer demand, and how department's skill inventory matches customers' demands.
- Establishes processes and standards (e.g., follow-up system to contact customers) to ensure customer satisfaction and efficient and effective Service operations.
- Establishes a purchasing policy and practice that ensures competitive bids from vendors for all tools, equipment, supplies, etc. to become a low cost producer.
- Coordinates with Parts Department, Sales Department, Body Shop, General Manager, Ford Representatives, sublet vendors, and others to ensure effectiveness of the Service process.
- Ensures maintenance and repair pricing is consistent with competitive practices; conducts quarterly competitive market analysis to ensure competitive practices and pricing.
- Generates and strives to increase Service sales while increasing overall department profitability.
Analyzes problems and establishes procedures to solve them.
- Develops marketing and merchandising plans and programs.

Job Requirements: 

- Builds productive working relationships both within and across departments through clear communications using different forms.
- Has an approachable style; fosters open communication through active listening; maintains an open-door policy.
Generates pride and commitment within the Service Department.
- Identifies customer concerns, needs, and expectations so that action plan can
be determined and implemented.
- Participates in management meetings to ensure open communications
between departments.
- Be able to travel both nationally and internationally.
- Strong Service orientation.
- Flexible, endurance and good at doing teamwork.
- Have a good communication skill and able to attend to every detail.