Job Openings Workshop Controller (Ford)

About the job Workshop Controller (Ford)

Job Descriptions: 

  • Ensure high-quality service and repairs are provided to every customer, maintains a clean, professional environment.
  • Understanding of Co policy and maintaining high ethical standards in daily activities.
  • Provides technical information and assists Technicians to ensure proper diagnoses of difficult problems.
  • Establishes processes and standards to ensure customer satisfaction and efficient/effective operations.
  • Analyzes problems and establishes procedures to solve them.
  • Flags repair order according to established procedures.
  • Provides estimation of time for completion of each repair order and maintains systems for tracking time spent on a job.
  • Coordinates with Parts Department, Sales Department, other branches, and others to ensure effectiveness of the Service Process.
  • Maintains Workshop Planner/Technician assignment board.
  • Maintains active professional affiliation and certifications.
    Keep up to date on industry trends.
  • Uses computers to monitor daily operations.
  • Applies information found in manuals, publications, and other documents.
  • Monitors the flow of work in the service department and intervenes as needed to ensure work is accomplished.
  • Works with Service Advisor to ensure customer satisfaction.
  • Generates pride and commitment within the Service Department, work with and provides training for the Technicians' development.
  • Speaks clearly, concisely, and effectively.
  • Promotes cooperation and teamwork across departmental boundaries.
  • Maintaining customer loyalty by managing details and being results oriented. This includes demonstrating integrity, honesty, and professional in all areas of work.

Job Requirements: 

  • 3 to 5 years of experience in Automobile practical and diagnostic jobs with work in dealerships will be an advantage.
  • Minimum of a Technical School degree or a Bachelor's degree in Automobile Engineering.
  • A Business Management certificate will be most preferable.
    Sound knowledge of computer applications.
  • Mentoring, coaching and performance management.

If you are interested, kindly send your CV to:


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