Warranty & Admin Officer

RMA Group, headquartered in Bangkok, Thailand, is a multi-sector group with over 8000 employees and an operational presence in 14 countries. For over 30 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of innovation, integrity and endurance. Through its various businesses included RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group, RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

The Warranty & Administration Officer is responsible for managing warranty claims and ensuring the administrative tasks related to warranty processes are executed efficiently. The position is located in Bangkok and reports directly to the Division Aftersales Manager.

Key Responsibilities:

• Manage the warranty claims process from initiation to completion.
• Ensure that all warranty documentation is accurate and submitted on time.
• Coordinate with internal departments and external vendors to streamline warranty claims.
• Monitor warranty claim status and communicate updates to relevant stakeholders.
• Ensure adherence to warranty policies and procedures.
• Support the Aftersales division with administrative tasks as required.

Background and Experience:

• Proven experience in warranty administration or a related field.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks with attention to detail.
• Familiarity with warranty management systems and procedures.
• Excellent communication skills, both written and verbal.

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity, and Endurance is embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.