Job Openings
Product Specialist
About the job Product Specialist
- Take part in the logistics planning, import and customs formality
- Follow up production schedule and track production status with regional planning team.
- Review and update sales forecasts (weekly, monthly, quarterly), status of sold order vehicles, feature constraint& unconstraint, and update schedule production based on VISTA.
- Work closely with Marketing, Sale team, and Finance Teams to plan and monitor physical stock level, stock locator.
- Work closely with related Department to ensure dealership operation running smoothly.
- Build individual pre-order vehicle and create new order in ordering system.
- Pull and organize data to support creation of product proposals for GDCE (docket price) and OEM (price inflation).
- Prepare and maintain costing and price structure analyses.
Coordinate between dealership and RPM in preparation of major product planning milestones, sale target, retailer performance actions, OEM incentive program (BBP). - Identify and delegate clear responsibilities to related department when JLR AP create new action in RPTK to ensure effective performance.
- Support sales/ marketing in preparing retailer planning and activities such as road show event, new product launching event, VIP customer event.
- Observable customer complaints and set up improvement action plan.
- Manage weekly meeting between RPM, NSM and GM.
Join weekly and Monthly meeting with Management Team. - Handle weekly and monthly report to GM, Finance, AP team.
- Maintain APO website (AL) make sure that all APO vehicles are correctly uploaded and its information are floated in website.
- Coach and train dealership staff about product knowledge, vehicle specifications
- Ensure that JLR KPIs are achieved and below criteria are well monitor:
- + CXP activities monitoring: CXP Vs VISTA hand over, CXP Vs VISTA order bank, Sale6 quality, lead follow up (open lead, neglected lead), response rate, data quality, customer experience, retail target, order call, aged stock, CEIP Sale and Service email capture, reachable data quality.
- + VISTA monitoring: build and amend specification, sum up option value for each created order, update: production status, feature.
- Review JLR AP's incentive program such as VME, VIM, DCC support and take response action to claim the incentive by submitting reference and claim form to JLR