Customer Relation Officer

JDs: 

· Manage master list of maintenance service to track and remind the customers for monthly maintenance service

· Contact customer to bring their truck and heavy equipment to our workshop.

· Report the customers service appointment to service manager at the end of the day or urgent case

· Follow up customers after their track and heavy equipment got serviced for 3 days/ 2 weeks to check the customers satisfaction

· Update customer data and daily, weekly and monthly report submitted.

· Promote service and spare parts sales

· Work with warehouse and office teams

· Need to travel outside of city. 

JRs: 

· Computer literacy

· Basic knowledge of English

· Previous customer service experience is an advantage.