Job Openings Front Office Supervisor

About the job Front Office Supervisor

Job Descriptions: 

  • Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
  • Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
  • Ensure customers are notified of the need for and methods of payment prior to collecting vehicles. Advise customers of the dealership policy with regard to the release of vehicles.
  • Collect payment for cash repairs to vehicles at the time of customer collection. Accurately maintain cash/credit recording systems and ensure the security of all payments received.
  • Ensure dealership-approved procedures are adopted for verification of validity when payment is made by cheque, credit card, or charge card.
  • Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
  • Ensure that customers fully understand the limits and conditions of such work and the effect of repairs, especially on older vehicles.
  • Maintain the workshop loading system in a timely, up to date and accurate manner.
  • Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.
  • Maintain appointment, daily booking and 3-month booking records.
  • Ensure the follow-up call to all booking customers one day in advance and 15 minutes before the booking time.
  • Upselling should be applied right away and followed up through daily and weekly (Quotation).
  • Follow through on the commitment to the car being ready on time and returning car clean.

Job Requirements: 

  • At least 3-4 years of experience in customer relations or similar roles.
  • Understanding customers & maintain excellent service standards.
  • Handle customer inquiries and complaints professionally.
  • Smart and well-presented in appearance and personal hygiene.
  • Ability to communicate clearly and unambiguously with customers, members of the public, and other staff members and record all such interactions accurately.

If you're interested, please send your CV to:


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