Front Office Supervisor

Job Descriptions: 

- Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
- Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
- Ensure customers are notified of the need and methods of payment prior to collecting vehicles. Advise customers of the dealership policy with regards to the release of vehicles.
- Collect payment for cash repairs to vehicles at time of customer collection. Accurately maintain cash/credit recording systems and ensure security of all payments received.
- Ensure dealership approved procedures are adopted for verification of validity when payment is made, credit card or charge card.
- Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
- Ensure that customers fully understand the limits and conditions of such work and the effects of repair, especially on older vehicles.
- Maintain the workshop loading system in a timely, up to date and accurate manner.
- Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.
- Maintain appointment, daily booking and 3 months booking record.
- Ensure the follow up call to all booking customers one day in advance and 15 minutes before the booking time
- Up selling should be applied right away and follow up through daily and weekly (Quotation)
- Filling daily job cards.
- Follow through commitment of car ready on time and return car clean.

Job Requirements: 

- Able to travel local and abroad.
- Assist sale, if necessary, to explain warranty coverage and service procedure.
- Deliver excellent service to all customers.
- Strong service orientation.
- Concern for Accuracy and Details, able to solve problems and doing teamwork.
- Having customer experience and computer.
- Smart and well presented in appearance and personal hygiene.
- Ability to communicate clearly and unambiguously with customers, members of the public and other staff members and record all such interaction accurately.