Aftersales Standards & Network Development (ASND) Executive

Job Summary:

• Implementing and maintaining 5S (sorting, setting in order, shining, standardizing, and sustaining), Environmental and Social Management System (ESMS), and Ford Guest Experience (FGE) standards across the company's network of RMAC-owned workshops and all Outsourced Service Centers (OSCs) in Cambodia.
• Includes conducting internal audits to uphold Ford dealer standards at RMAC-owned workshops, preparing action plans to address any identified shortfalls
• Ensuring documentation is ready for Fords quarterly audits.
• This position is key to ensuring that all workshops and OSCs consistently meet Fords global quality, safety, and customer service standards, supporting an optimal service experience that enhances customer satisfaction and loyalty.

Qualifications:

• Proficiency in both English and Khmer, with strong reading, writing, and speaking abilities in both languages.
• Fair typing speed in both English and Khmer for efficient data entry and communication.
• Basic knowledge of Microsoft Office (Word, Excel, and PowerPoint) required.

Experience:

• Open for fresh graduates
• Prior experience in aftersales, operations, or a similar role within the automotive or manufacturing sectors is a plus but not required.

Skills and Attributes:

• Basic understanding of 5S, ESMS, and quality management principles is advantageous.
• Strong communication and interpersonal skills, with a willingness to learn and develop training and compliance skills.
• Ability to work independently and manage time effectively across multiple sites.
• High level of accountability for accuracy in documentation.
• Ability to manage multiple tasks efficiently, with strong time-management skills in a dynamic work environment.