Warranty Admin/Aftersales Admin

Job Descriptions:

1. Ensuring all administration duties within the Warranty Department are carried out in line with company policy
2. Processing warranty claims and submit within 3days after clock off date
3. Dealing with the Manufacturer or agents working on their behalf
4. Dealing and working with Team Leader, Technical Advisor or Service Manger to process the claim
5. Following up on any issues within agreed time frames
6. Weekly review warranty receivables payments and updating the computer database accordingly
7. Daily handling rejected claims according to dealership and/or manufacturer specifications and following up on outstanding claims
8. Daily tracking warranty parts and following through the returns process
9. Classified and scrapped parts accordingly to the warranty policy
10. Ensuring all documentation is processed in line with manufacturer and company procedures
11. Invoicing warranty claims ensuring all claims follow warranty protocols and procedures
12. Filing job card in sequence
13. Produce daily report of claim error, claim reject, payment not received from manufacturer.

Job Requirements:

1. Attention to Detail
2. Adaptability
3. Proficiency in English and Computer Skills
4. Eagerness to Learn
5. Effective Communication.