IT Infrastructure Engineer

RMA Group, headquartered in Bangkok, Thailand, is a multi-sector group with over 8000 employees and an operational presence in 14 countries. For over 30 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.

Overview and responsibilities

The IT Infrastructure Engineer Supervisor is a vital part of our IT Operations team, responsible for ensuring the high performance and reliability of our IT infrastructure. This role involves hands-on support and maintenance of Windows/Linux servers, Cisco/Aruba networks, hypervisors, cloud services, and voice communications. The position will cover our Bangkok headquarters, local branch offices, and may involve travel to other domestic and international locations as needed.

Functional IT Infrastructure:

• Supervise and mentor a team of IT Operation including IT Infrastructure, IT Service Desk and work collaboratively across departments to offer technical assistance and guidance.
• Participate in cross-functional projects, offering infrastructure insights and support to other technical teams as needed.
• Hand-on maintenance, upgrades, and installations of new IT infrastructure components, while being ready to tackle any unexpected issues or emergencies, ensuring business operations continue with minimal disruption.
• Develop comprehensive documentation for IT infrastructure systems, procedures, and processes.
• Be prepared to support IT infrastructure needs in various locations, including occasional travel or remote support for offices outside of Bangkok, adapting to the dynamic requirements of the business.
• Enhance IT infrastructure processes by adopting automation technology.
• Respond to incidents and requests related to infrastructure, during AU and TH time zone.
• Monitoring systems health. Flag any concerns in a timely manner to reduce risk.
• Maintain inventory of IT related assets in data center is up-to-date.
• Manage Microsoft Windows services, including Active Directory, DHCP, DNS, Exchange, clustering services, Hyper-V virtualization, Hmail and Web Server in LAMP Stack.
• Administration of Fortigate firewalls and Cisco networking technologies, including SSL/IPSec VPNs, VLANs, firewall rules, and both dynamic and static routing.
• Administration of Office 365, AWS, and Azure cloud technologies.
• Maintain accurate and up-to-date documentation of IT infrastructure configurations, procedures, and changes.
• Coordinate facility visits with third party technical personnel.
• Background and ways of working
• Demonstrated ability to set up, upgrade, and maintain Windows and/or Linux servers, both physical and virtual.
• Experienced in Cisco/Aruba network design and implementation, with a strong understanding of BGP, MPLS, VLAN, and Network Zone.
• Proven track record of leading and mentoring a technical team.
• Extensive knowledge and proven administration experience with cloud technologies, preferably with AWS and/or Azure.
• understanding of IP telephone technology, particularly with 3CX-like systems.
• Associate Project management skills.
• Knowledge of IT security best practices.
• Extensive experience working in the field of IT infrastructure managed service providers preferred.
• Good team player and communicator. Consistency report to assist. Manager / Manager. Make sure all plans/ actions are agreed before implementing.
• Fast learner and always keen to keep up-to-date to technological changes.

RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance is embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.