Aftersales Manager

- People management: responsible for the organization and performance of a growing team of after sales service personnel including both in field & workshop activities.

- Implementing and maintaining activity and other company management systems as required assisting in the overall management of this support division.

- Identifying appropriate training and staffing requirements to meet both existing and future needs.

- Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations

- Preparation of operational and capital budgets as required and actively striving to meet targets.

- Ensuring customer service performance by service personal is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty.

- Optimizing spare parts stock levels, costs and availability for customers buy regularly reviewing on items of concern.

- Efficient management and scheduling of resources for the maintenance, service and other operations as required by GM.

- Identification of materials, parts and equipment for purchase to achieve value for money.

- Interact at a management level with all departments to ensure seem-less flow for work performance and information is maintained at all times.

- Developing and implementing the necessary infrastructure and processes to support future growth. This includes systems, procedures, customer service, training, management information and performance controls.

- Develop manage and deliver efficiency KPIs for the After Sales Service Department in conjunction with the General Manager.

- Actively solicit additional business for the After Sales department.

- Report monthly on overall P & L of After Sales business

++ Job Requirement

 - Bachelor degree in related field

- Good leadership and management

- Good orientation, good customer service, be patient and fast
response with the customer, related experience, strong leadership, and
business mindset/business development.

- Excellent English (written and spoken)
- Fully conversant with Microsoft suite of products and fully computer literate.