Senior Phone Collection Officer

Job Description:

• Ensuring effective company recovery operations contribute to both short-term and long-term strategies.
• Possessing a deep understanding of asset financing business and its nature.
• Implementing strategies to improve the collection team's performance and achieve key performance indicators (KPIs).
• Working closely with company lawyers to handle clients, issue letters, negotiate special agreements, and oversee relevant tasks.
• Undertaking other tasks relevant to the recovery function and disciplines.
• Lead team to contact customers via phone to collect overdue payments in a professional and respectful manner.
• Negotiate payment plans or settlements while ensuring adherence to company policies.
• Handle escalated cases and work with clients to resolve complex payment issues.
• Provide guidance and training to junior collection officers.
• Monitor team performance and provide feedback to improve efficiency and success rates.
• Ensure team adherence to collection scripts, procedures, and regulations.
• Maintain a professional and empathetic approach when dealing with customers.
• Address customer concerns and disputes effectively to reach a resolution.
• Ensure accurate documentation of all interactions and agreements in the system.
• Ensure all collection activities comply with legal and regulatory requirements.
• Prepare and analyze reports on collection status, trends, and performance.
• Collaborate with other departments to address issues impacting collection efforts.
• Identify and recommend improvements to collection processes and tools.
• Keep updated with best practices in debt recovery and implement strategies to improve collection rates.

Job Requirement:

• Travelling to all provinces of Cambodia
• Travelling to abroad for further meeting, training and introduction with BSP and RMA Group
• At least bachelor degree of law, business, management, marketing, banking and finance or communication.
• Master degree is preferable.
• Can work under pressure, negotiate skill in any status (after take legal action also)