Phone Collection Officer

Job Description:

• Daily contact customers via phone to collect overdue payments in a professional and respectful manner.
• Negotiate repayment plans and payment schedules to resolve overdue amounts
• Follow up on agreed payment commitments to ensure compliance.
• Record all interactions and payment commitments accurately in the system.
• Prepare daily reports on collection status and customer feedback with the further actions.
• Understanding of asset financing business and its nature.
  Implementing strategies to improve the collection team's performance and achieve key performance indicators (KPIs).
• Working closely with company lawyers to handle clients, issue letters, negotiate special agreements, and oversee relevant tasks.
• Cooperate with team members for achieve department's target
• Maintain a professional and empathetic approach when dealing with customers.
• Address customer concerns and disputes effectively to reach a resolution.
• Ensure accurate documentation of all interactions and agreements in the system.
• Ensure all collection activities comply with legal and regulatory requirements.
• Collaborate with other departments to address issues impacting collection efforts.
• Keep updated with best practices in debt recovery and implement strategies to improve collection rates.
• other tasks assigned by supervisor or manager.

Job Requirement:

• At least bachelor degree of law, business, management, marketing, banking and finance or communication.
• Understanding legal process and Cambodia law
• Understanding banking and financial sector
• Investigation and negotiation skill
  
• Can work under pressure, negotiate skill in any status (after take legal actoin also)