Job Openings
Deputy General Manager
About the job Deputy General Manager
We are looking for Deputy General Manager for EFG Division !
Key Responsibility
Key Responsibility
- Develop annual budget and business strategy, and annual operating plan and resources planning and
allocations.
- Develop and update operating and customer service standards that optimize returns on assets,
increases sales and improves profits. The guidelines shall also be applicable to all franchisees’ stores
and/or central production unit.
- Participate in key decision making with the senior Management Team.
- Oversee capital expenditure budgets/projects.
- Visit / audit franchisee stores and act as a central point of control for the brand
- Ensure high food safety standards at all times in the commissary and the stores.
- Set sales target of the responsible areas and drive sales to ensure achieving target.
- Evaluate sales trends and take appropriate action plan to close the sales gaps.
- Provide inputs and actively involved with Operations team and Marketing team in developing and
implementing local store marketing (LSM) program to maximize sales growth.
- Identify problems within the business, including through using data gathering (collect, analyze,
summarize) and evaluate outcome requirements
- Recommend controls by identifying problems and writing improved procedures, develop operational
metrics
- Monitor project progress by tracking activity, writing progress reports, recommending actions for the
business to improve
- With the support of HR, take appropriate employment actions to ensure quality of management and
proper staffing levels.
- Lead the team to create, develop and update any related procedures/ systems and operational
manuals.
- Coach, counsel and develop operations team in the achievement of company standards and their
personal development plans.
- Evaluate and ensure proper training phases are successfully completed
- Utilize a communication process to ensure all staff is aware of expectations and performance
standards.
- Champion product quality and customer service by ensuring implementation of efficient customer
focus processes (service, training, OSAT, NPS, customer experience, etc.)
Job Qualifications
- At least 5-year experience in management positions of F&B or hospitality operations.
- Experience with budgets, P&L statements, capital expenditures and planning and forecasting.
- Knowledge of standards or food safety and sanitation audits.
- Strong analytical skills
- Results driven and people oriented
Due to a large number of applicants, we will only be able to follow up with candidates who are shortlisted for an interview, and this will happen within 10 working days from the date of your application.