Service Manager

Key Responsibilities

·                 Manage aftersales business operations of own workshop

·                 Ensure own workshop is updating their Work Order and SDS daily, then sending their daily report update promptly end of business hours

·                 Follow up team to close their Hot & Potential deals on a daily basis, and support them as necessary (call or meet customers with team

·                 Make sure to run events to support Aftersales Business (clinic, Inspection, campaign,) as set in the plan as well as in their objectives

·                 Ensure workshop and service tools are maintained in good condition all the time, and each workshop to do monthly tools audit regularly

·                 Make sure service and mobile vehicles are serviced regularly and maintained in good running conditions all time

·                 Work closely with Parts Manager and own team to ensure spare parts availability in workshop and whole region (having the right parts, at the right place, & at the right time), and ensure routine weekly stock refill and monthly stock order are maintained consistently within each workshop/location

·                 In addition to Business Partners Development team, ensure the supports to each OSC and Parts Reseller within the region are given promptly as needed

·                 Regularly visit all the business partners, key customers, and own workshops monthly in the responsible region, listen to their feedback, key issues & solutions, and report immediately to Manager and Customer Feedback Analyst after visit to take prompt action to turn the situations around

·                 Selection and training of personnel, a good manager selects and trains his employees. You may have help from Training Dept., but you are responsible for these activities

·                 Come up with new creative ideas to improve both parts and labor sales, and monitor against targets on a weekly & monthly basis

·                 Ensure a safe working environment by leading on the implementation of Health and Safety pollicy, systems and procedures, and workshop standards are maintained in all locations. Ensure that all persons are aware of safety procedures and embed a strong organizational culture seeking to develop a positive attitude to health and safety among staff, volunteers and participants

·                 Perform other duties as assigned by Manager

Education Knowledge and Requirements

·                 B achelor’s degree in Mechanical/Automotive Engineering or related field.

·                 At least 4 years experience as Service Supervisor/Manager

·                 Very good in Technical knowledge, planning, discipline, and problem solving

·                 Very good in handling customer complain

·                 Be able to work independently and with minimum supervision,

·                 Be able to travel to support team, visit business partner and key customers in province (>=50%)