Business Process Automation Specialist

RLC Outsourcing is a fast-growing HR Outsourcing services provider based in Bangkok, Thailand. We help international companies expand in Thailand by managing compliance, payroll, work permits, and visas for their employees, removing the complexity of setting up a legal entity. As our company has been growing rapidly over the past years, we're developing our marketing organization to better manage sales opportunities and leads.

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Please include in your cover letter: a specific example of where you have been involved in either process improvement work or automation of business processes. Please also explain if you have experience in the Desirable and Beneficial Knowledge areas listed below.

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Responsibilities

• Automation Architecture (n8n (or similar) Focus): Design, develop, and maintain complex automation workflows using n8n (or similar) to bridge gaps between internal tools and communication platforms.

• System Integration: Expertly manage API integrations, Webhooks, and JSON data transformations to ensure smooth data flow across all platforms.

• Process Optimization: Conduct deep-dive audits of current manual tasks in Sales, Marketing, and Operations, converting them into high-efficiency automated sequences.

• HR Solution Innovation: Proactively design "Future-Ready" workflows that solve common HR pain points, creating scalable automation models for RLCs external clients.

• AI Implementation: Integrate AI tools (e.g., OpenAI, Claude) into automation flows to enhance decision-making and data processing capabilities.

• Continuous Learning: Stay ahead of the curve by evaluating and adopting new automation tools and emerging technologies as the industry evolves.

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Qualifications (Mandatory)

• Automation Mastery: Proven experience building workflows with n8n (or similar) (Strongly preferred) or similar node-based tools like Make.com/Zapier.

• Tool Agility & Adaptability: A fast learner with the ability to quickly adapt to and master new automation platforms beyond n8n (or similar) as required by business needs.

• Technical Literacy: Solid understanding of REST APIs, Webhooks, and JSON. You should be comfortable reading technical documentation to connect different software.

• Logical & Systems Thinking: Exceptional ability to visualize complex processes into clean, logical flows. You enjoy solving puzzles and optimizing "messy" systems.

• Communication: Strong interpersonal skills to collaborate with diverse teams and an excellent command of English.

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Great-to-Have (Advantages)

• CRM Experience: Hands-on experience managing or automating workflows within HubSpot or similar CRM platforms.

• Data Expertise: Background in Data Analysis or building Business Intelligence Dashboards (e.g., Looker Studio, Power BI).

• AI Savvy: Experience in leveraging AI tools to enhance automation (e.g., Prompt Engineering within a workflow).

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Please include in your cover letter: a specific example of where you have been involved in either process improvement work or automation of business processes. Please also explain if you have experience in the Desirable and Beneficial Knowledge areas listed below.

________________________________________

Welfare and Benefits

• Annual leave
• Personal leave
• Snacks and beverages
• Staff training and development
• Work from home
• 5-day work week
• Social security
• Health insurance
• Flexible working hours