Customer Service Representative (Content Moderation)

Job Context:

Riseup Labs is hiring Social Media Report Production Analysts for a dedicated project with a leading global HR Technology and Social Media Background Screening company based in the United States. In this role, you will work within a proprietary platform to review publicly available online content, complete structured report-production tasks, and contribute to the delivery of high-quality digital background screening reports. This is a non-customer-facing, back-office position that requires excellent analytical skills, attention to detail, sound judgment, and a strong commitment to quality and data security. The project offers long-term career growth within a rapidly expanding international operations team.

Job Responsibilities:

• Review publicly available online content according to established guidelines and policies.
• Perform assigned report-production tasks using the client's proprietary platform.
• Process tasks accurately within a queue-based workflow.
• Analyze digital content and make objective decisions based on documented standards.
• Complete assigned work within defined productivity and turnaround expectations.
• Escalate complex or ambiguous cases to Team Leads when necessary.
• Maintain high levels of accuracy while meeting productivity targets.
• Participate in quality calibration sessions, coaching, and ongoing training.
• Ensure strict confidentiality of client information and report data.
• Comply with all company security, compliance, and data privacy policies.

Required Qualifications:

• Bachelor's degree preferred.
• Excellent written English comprehension and communication skills.
• Strong analytical and critical thinking abilities.
• Ability to make objective decisions using written guidelines.
• Comfortable working with repetitive, process-driven tasks.
• Strong organizational and time management skills.

Additional Requirements:

Previous experience in:

• Content Moderation
• Trust & Safety
• Data Annotation
• Data Processing
• Back-office Operations
• Research
• KYC/AML
• BPO Operations

Experience reviewing online or social media content is an advantage.

Workplace: 

• Uttara, Dhaka

Working Hours:

•  6 PM to 3 AM

Compensation & Other Benefits:

• BDT 140 per hour+ Food Allowance BDT 1500 + Attendance Bonus BDT 1200

The Application Process:

• Telephone Round.
• Interview with the Business Development & Talent Acquisition Team.
• Job Offer.