International Customer Support Specialist

Job Context:

Riseup Labs is expanding its team and looking for 20 enthusiastic and customer-focused International Customer Support Specialist to provide top-notch support to North American customers. If you have excellent English communication skills and experience in international customer service or telesales, this is your opportunity to grow with a leading BPO and ITeS provider.

Job Responsibilities:

• Fluency in English: Must have excellent spoken and written English.
• Experience: Previous experience in Customer Service or Telesales with international campaigns will be an advantage.
• Work Schedule: Must be willing to work night shifts and on a roster basis.

Educational Requirements:

• Minimum H.S.C/A-Levels or University Graduate.

Additional Requirements:

• Handle customer inquiries and provide support for both new and existing orders.
• Assist customers with product inquiries, ensuring clarity and satisfaction.
• Collaborate with clients and their teams to execute daily customer service tasks efficiently.
• Maintain professionalism and high-quality service in all customer interactions.
• Ensure timely resolution of customer concerns to enhance the overall customer experience.

Workplace: 

• Uttara, Dhaka

Working Hours:

• 6 pm -4 Am

Salary: 

• 25K-28K 

Compensation & Other Benefits:

• Attendance bonus
• Paid training period
• Fully Subsidized Food
• Annual Retreats
• Team Outing
• Weekly 2 holidays (Depends on Roaster)

The Application Process:

• Telephone Round.
• Interview with the Operations Team & Talent Acquisition Team.
• Job Offer.