Customer Service Representative w/ Tik Tok Exp (RBS - SAAS - PTCSRTT)

Position: Customer Service Representative w/ Tik Tok Exp

Number of hours: 10 hours/week

Time Zone: UK Time

Tasks required:

• Answer incoming messages/tickets and conduct follow ups on customers with inquiries

• Attract potential customers by answering product and service questions and suggesting information about other products and services

• Respond in a timely manner to all messages and comments on the client’s TikTok account

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

• Maintain customer records by updating account information

• Maintain financial accounts by processing customer adjustments

• Create presentations and reports, as assigned

• Other ad hoc tasks that would be assigned

Requirements:

• Proven work experience as a Customer Service Representative or relevant role is required

• Working experience with the social media platform TikTok is required

• Background in using Gorgias as a customer service tool is a must

• Demonstrate a highly customer focused ‘can do’ approach and have awareness of key customer service values

• Excellent working knowledge of various CRM tools and telephone systems

• Excellent communication and presentation skills

• Knows how to craft responses and do meaningful conversations

• Clear and concise communicator with effective verbal communication skills

• Strong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levels

• The ability to take initiative and work independently as well as seek direction

• Ability to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items