Job Openings B2B Customer Service Representative (HS - 01022024 - PTCSR)

About the job B2B Customer Service Representative (HS - 01022024 - PTCSR)

Position: B2B Customer Service Representative

Number of hours: 20 hrs/week

Schedule: Day shift, EST


Tasks required:

  • Handle day-to-day customer communications via email and Zendesk

  • Build and maintain strong relationships with B2B clients, understanding their specific logistics needs and providing tailored support

  • Work closely with internal logistics teams to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment

  • Proactively identify and resolve B2B client concerns, collaborating with relevant teams to address logistics challenges and maintain high service standards

  • Collaborate with clients to understand their unique logistics requirements, offering customized solutions to enhance overall satisfaction and meet business objectives

  • Utilize data and analytics to assess B2B service performance, identify trends, and implement improvements in collaboration with the operations team.

  • Ensure all B2B shipments adhere to regulatory and compliance standards, handling documentation and customs processes efficiently.

  • Ensure customer satisfaction and provide professional customer support

  • Maintain customer records by updating account information

  • Other ad hoc tasks that would be assigned



Requirements:

  • Proven work experience in B2B Customer Support or a related field

  • Working knowledge of Google Mail, Google Calendar and Google Meet is a must

  • Experience working with Zendesk and Shopify is a huge advantage

  • Excellent communication and interpersonal skills with a focus on building and maintaining client relationships

  • Familiarity with B2B logistics and supply chain processes is preferred

  • Detail-oriented with strong problem-solving abilities

  • Excellent investigative and inquiry resolution skills

  • Ability to manage multiple tasks in a fast-paced B2B environment

  • Excellent verbal and written English communication skills

  • Self-disciplined and organized; able to consistently produce quality work with limited supervision

  • Ability to work certain overtime hours, unexpected hours, weekends, and holidays as business needs change

  • Ability to multitask, prioritize and manage time effectively