Head of Operations

About the role

Reporting to the Chief Operations Officer, this position is responsible for the efficient and effective management of bank operations and shared services spanning customer data management, payment and settlements, controls, reconciliations and governance, credit and currency operations, operational excellence and procurement, general services & facilities in a manner that enables and drives that business and customer propositions for the Bank. This position champions service delivery excellence and improvement whilst mitigating risk, ensuring business continuity, and sustaining robust transactional governance and oversight.

Key Responsibilities

• Lead and direct the Operations team and staff.

• Define, implement, and maintain appropriate operational standards and principles across the business to maximize synergy, and sharing of best practices for commercial benefit.

• Oversee and optimize the Bank's service functions, networks, and infrastructure to ensure seamless, efficient operations that drive performance and support the strategic objectives of all functions, departments, and branches.

• Provide business support and services by hosting and managing clearing operations, Trade services, Treasury Operations, Currency Services, Account Services, and Central Reconciliation services.

• Lead and manage all logistics activities to ensure that there is ongoing support to critical business activities about transport, facilities, and security

• Deliver the procurement strategy to achieve target business and financial value for goods and services procured. This includes supplier management, compliance with procurement guidelines, and supply chain reporting.

• Proactively manage all risks arising from banking operations by consistently applying the risk management framework across the Operations & Logistics functions

• Guide the branches and Head Office units in the reconciliation process to ensure that all transactions are raised and posted by guidelines relating to Agency, Suspense, and Differences accounts to mitigate the risk of loss and comply with the banks' policies and BNR guidelines. This covers all reconcilable accounts, agency, settlement, and suspense accounts for ordinary banking and Money Transfer Services.
• Provide leadership in the management of Currency services to ensure that the bank's cash holding is well managed and that all branches have adequate, but not excess cash on premises. In addition, also ensure that all the banks ATMs operate optimally and are supplied with adequate cash

Requirement

• A University Degree in a business-related field with relevant operational excellence, customer experience, or quality management-related professional qualifications is preferred.

• 8 or more years of progressive experience (preferably from large organizations) in central banking operations, and financial services with at least 5 years in senior management positions.

• Proficiency and knowledge of the industry, and latest market trends, and challenges.

• Proficiency in service excellence

• Sound understanding of statutes and regulatory requirements related to banking operations and financial services

• Proficiency in risk management, business continuity, and business recovery management.

• Demonstrable cross-cultural, people,e and relationship management skills, networking and negotiation skills, team motivation, and leadership competence.