Customer Support Executive

Job brief

We are seeking a Customer Support Executive who focusing on customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. This role involves direct interaction with customers through various communication channels and requires strong problem-solving and communication skills.

Responsibilities

• Respond to customer inquiries via email and live chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary.
• Maintain a positive and empathetic attitude towards customers at all times.
• Collaborate with team members and other departments to provide the best possible customer experience.
• Stay up-to-date with company products, services, and any changes in policies.
• Identify opportunities to improve customer service processes and contribute to the overall success of the team.
• Assist the team and management with any tasks requiring support.

Requirements

• Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• 1-2 years of experience in related fields is required.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work shifts, including evenings, weekends, and holidays.