Logistics Operation Support (remote work)

1.0 Job Responsibilities

• Update and properly maintain database in Control Management System (CMS)
• Enter and update the schedule for the following day of the week in the CMS on a daily basis.
• Monitor trips and ensure timely arrival with live vehicle tracking. Call driver to verify location, ETA, and send notifications via CMS to inform passengers of updates.
• Liaise with operations executives to coordinate driver schedules and collaborate with the Group IT department to resolve issues and enhance the CMS.
• Liaise with drivers to provide traffic updates to customers through a WhatsApp group chat or CMS notification.
• Create and manage customer PIN requests in CMS, and provide response. Submit weekly/monthly client reports.
• Any other duties as assigned. You may be assigned additional tasks beyond your regular duties.

2.0 Education / Experience

• Min SPM (equivalent to Singapore O level)
• At least 2 years of working experience
• Familiar with Microsoft Offices (Words, Excel, PowerPoint)
• Fluent in Written and Spoken English and Mandarin
• Ability to multi-tasking and good team player
• Self-motivated and able to work very independently
• Need to able to converse in Mandarin due to nature of need to communicate with the Chinese-speaking customers.

3.0 Working Conditions

• 5-day week (rotation)
• Days: Monday to Sunday
• AM Shift 1: 0500 1400 = 9 hours
• PM Shift 2: 1400 2300 = 9 hours
• Meal/refreshment breaks: 1 hour