Project Manager - Asset & Facilities Management

Success Profile

Reporting to

Division / Function

Base location

Date

Job ID

Job family

Band / Level

Serco Leadership Tier

Section 1: Role and organisational context

Key purpose

The Project Manager will lead Task One: Establishment and Operation of the Asset & Facilities Management Office (AFMO).

The role is responsible for planning, managing, coordinating, and delivering all AFMO establishment components, including strategy development, lifecycle planning, governance frameworks, performance management, procurement frameworks, policies & procedures, capability building, and knowledge transfer.

The Project Manager ensures that all deliverables are aligned with the clients strategic objectives, ISO 55000 standards, sustainability principles, and best-practice facilities management frameworks.

Structure and reporting relationship

The role reports to the Project Lead / Program Director and works closely with multidisciplinary workstreams including digital, operations, engineering, and stakeholder coordination teams.

Section 2: Role essentials

Based on the specific requirement of the role

Key accountabilities

A. Project Leadership & Governance

• Lead end-to-end delivery of AFMO Establishment in line with contractual scope and timelines.
• Develop and manage the project plan, WBS, milestones, risks, issues, and dependencies.
• Establish project governance including reporting, approvals, documentation standards, and risk management.
• Ensure strategic alignment between asset management, operations, and the projects objectives.

B. AFMO Strategy & Operating Model

• Lead the development of the AFMO strategic framework, lifecycle role, sustainability principles, and long-term operational strategy.
• Develop the proposed operating model, organizational structure, roles, and responsibilities.
• Translate strategy into executable operational plans.

C. Performance Management Framework

• Lead the creation of the performance management manual aligned with operational needs.
• Develop the service provider performance manual and full KPI framework.
• Introduce monitoring mechanisms, scorecards, reporting templates, and performance dashboards.

D. Policies, Procedures & Operational Documentation

• Oversee the development of comprehensive AFMO policies, procedures, SOPs, workflows, and templates.
• Ensure alignment with ISO 55000, ISO 41001, sustainability, and the Authoritys internal regulations.
• Manage rollout, training, and operationalization of developed frameworks.

E. Procurement Strategy & Supplier Management

• Lead the development of the FM procurement strategy in alignment with the operational model.
• Oversee supplier management procedures, technical/financial evaluation methodologies, and procurement SOPs.
• Support the knowledge base and continuous development of procurement capabilities within AFMO.

G. Data Governance & Digital Integration

• Coordinate with digital/Maximo teams to establish:
  • Data governance principles
  • Asset data quality requirements
  • Integration of AFMO workflows with digital platforms
• Ensure accurate data mapping, validation, and operational usability.

H. Stakeholder Management & Communication

• Act as the primary interface with stakeholder groups including, internal departments, service providers, and external consultants.
• Facilitate workshops, alignment sessions, technical meetings, and approvals.
• Ensure clear communication, documentation, and alignment across all parties.

I. Quality Assurance & Compliance

• Ensure all deliverables meet:
  • International best practices
  • ISO standards
  • Client expectations
  • Contractual obligations
• Conduct internal quality reviews before submissions.

Essential technical and professional skills, knowledge and qualifications

Qualifications & Experience

Essential

• Bachelors degree in engineering, Facilities Management, Asset Management, or related field.
• 1015 years of progressive experience in asset management, facilities management, PMO establishment, or large-scale transformation programs.
• Mandatory experience in the Kingdom of Saudi Arabia (KSA), including work with government entities, regulatory frameworks, mega-project environments, or public-sector authorities.
• Proven experience in establishing or operating:
  • AFMO / FMO / AM offices
  • Governance frameworks
  • Policies, SOPs, and performance systems
• Knowledge of:
  • ISO 55000 (Asset Management)
  • ISO 41001 (Facilities Management)
  • Performance management frameworks & KPIs
  • FM procurement and technical evaluation
• Experience working in complex stakeholder environments and government ecosystems.

Preferred

• Masters degree in Engineering, Business, or Asset Management.
• Professional certifications such as PMP, PMO-CP, CFM, IAM, ISO 55001 Auditor.
• Prior experience working with ministries, authorities, or giga/infrastructure projects in KSA.
• Familiarity with Maximo, CAFM platforms, or asset data governance best practices.

Additional / special features of the role

• Strong leadership and project governance capability.
• Excellent communication and high-level stakeholder management.
• Advanced report writing and documentation skills.
• Deep understanding of FM/AM operating models, supplier management, and lifecycle planning.
• Strong problem-solving, analytical ability, and decision-making.
• Mastery of project management tools (MS Project, Primavera, Smartsheet, etc.).

Section 3: Leadership essentials

Based on the Serco Leadership Tier Team Member

Winning good business

Delivers Customer Service

Sees those they interact with as customers and seeks to identify and meet needs, taking swift action to resolve issues with integrity. Always alert to the customers point of view and demonstrates a sense of urgency.

x

Solves Problems

Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes.

x

Generates Ideas

Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement and add value to the customer.

x

Delivers Against Own Objectives

In accordance with the Serco Values, follows through and meets personal commitments in an organised and methodical manner.

x

Demonstrates Personal Drive

Actively works towards ambitious personal goals, demonstrates enthusiasm and energy toward all aspects of work. Shows drive to make a difference to others at work.

x

Executing brilliantly

Gains Others Trust

Interacts with others in a supportive way and in accordance with our Values.

x

Communicates Effectively

Clearly and concisely conveys information and ideas that engage others.

x

Demonstrates Collaboration

Demonstrates proactive team working and collaboration with others, role modelling the belief that the whole of the team is greater than the sum of individual efforts.

x

Adapts to Change

Maintains effectiveness when experiencing changes in work responsibilities or environment.

x

A place people are proud to work

Respects Difference

Shows respect for individual differences and perspectives amongst colleagues.

x

Assumes Responsibility

Effectively manages their time, resources and relationships to ensure that work is completed efficiently.

x

Supports Colleague Development

Supports the development of colleagues through the provision of timely and constructive feedback and by willingly sharing own skills, knowledge and networks.

x

Maintains Composure

Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others.

x

Demonstrates Self Development

Takes responsibility for ones own personal impact and development, focusing on increasing self-awareness as well as identifying new areas for learning and professional development and creating learning opportunities.

x