Facilities Soft Services Manager

Soft Services Manager (KSA) NEOM Project

Location: NEOM, SA

Contract Type: Full Time

Job Advertisement: Soft Services Manager

To support NEOMs continuous growth in the Kingdom of Saudi Arabia, we are current providing full

facility management services for a prestigious project where we need a SS Manager with specialist

background in Soft Services Facilities Management. The hiring for this position is ongoing with

immediate effect.

Key accountabilities:

Manage the day-to-day service delivery and performance of the Soft Services Department

including, Cleaning & Window Cleaning, Pest Control, Waste Management, Timetabling,

Service Desk and Administration Departments.

Manage, support and coach internal team members to deliver service against company and

client objectives.

Develop monthly activity reports as required by senior management and other service users

to ensure optimum delivery across all the identified areas of service.

Liaise with all internal stakeholders/customers on a regular basis to identify their future

needs and expectations in regard to the services provided.

Undertake Key Performance Indicator (KPI) or Service Level Agreement (SLA) inspections

and provide service delivery reports to the senior management.

To maintain a register of all statutory and legal compliance regulations, relevant to the Soft

Services Operations, and to ensure that compliance with the regulations is maintained at

all times.

To proactively identify and monitor all risk associated with Contractual and Departmental

Outputs of the Soft Services Department and escalate to the General Manager as required.

Monitor all the daily operations of the housekeeping department, including the cleanliness

of all guest rooms and public areas daily

Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness

and customer satisfaction

Oversee the housekeeping department budget, take inventory, and ensure there is a stock

of adequate cleaning supplies

Document areas cleaned by room attendants and report any issues such as room damage

or maintenance requests to the front office Ensure all cleaning equipment is in proper working condition and decide for repairs as

needed

Planning, organizing, and managing the daily operations of the hospitality staff to ensure

efficiency.

Supervising staff members and communicating the importance of customer satisfaction.

Checking the quantity and quality of supplies and equipment on a daily basis, such as guest

amenities.

Maintaining a high standard of customer service according to company operating

procedures.

Attending to any complaints logged by guests in a professional and timely manner.

Performing monthly evaluations of staff members according to performance and

participation.

Preparing the monthly budget of the hospitality division and creating expenditure reports for

senior management review.

Working with the human resources department to recruit and train new personnel.

Determining the future goals of the hospitality division by studying market trends and

working with the marketing team.

What we are looking for in our candidates:

Excellent planning abilities, an analytical approach to problem solving and a good

knowledge of built environment technology.

Excellent communicator at all levels with the ability to demonstrate strong technical

knowledge, advice, and guidance to support the client and key stakeholders.

Experience in working with multi-agency stakeholder.

Highly motivated, flexible individual with energy and drive.

Specific requirements:

10-15 years of experience in a similar role working within a highly dynamic and complex

environment, with specific experience related to Soft Services facility management

operations.

5-7 years of experience in a senior role in consultancy services.

Holder of a degree in a relevant engineering discipline.

Qualification in project management/project methodology (PMP, Prince 2) preferred.

Certification in BICS / ISSA is desirable.