Europe Area Service Manager (Heavy Equipment / Construction Machinery)

Location: United Kingdom (with extensive European travel)
Salary: £50,800 – £89,453 per annum + benefits + bonus potential
Region: Europe
Travel: Frequent international travel required

About the Company

Our client is a global leader in heavy equipment manufacturing, specialising in construction machinery, lifting equipment, earthmoving solutions, and aerial work platforms.

With a strong heritage in engineering excellence and innovation, the business has rapidly expanded its international footprint across Europe, the Middle East, and Asia, delivering cutting-edge solutions to major infrastructure, construction, and industrial projects.

The organisation is currently experiencing significant global growth, particularly across emerging markets and strategic infrastructure corridors, and is investing heavily in after-sales service excellence, dealer capability, and customer experience across Europe.

The Opportunity

We are seeking an experienced and dynamic Europe Area Service Manager to lead aftersales operations, dealer performance, and customer service delivery across the region.

This is a high-impact leadership role responsible for driving service excellence, building high-performing teams, and ensuring best-in-class support to key customers and partners.

Key Responsibilities

After-Sales Service & Operations

• Deliver outstanding after-sales support across the European region
• Ensure strict adherence to Service Level Agreements (SLAs) (e.g., 1-hour response, 8-hour onsite, 72-hour resolution)
• Oversee field service operations and optimise resource deployment

Dealer Network Development

• Evaluate and enhance authorised dealer capabilities across service, tools, facilities, and staffing
• Implement certification standards and performance improvement plans
• Expand service coverage via third-party service partners

Parts & Service Revenue Growth

• Develop and execute regional spare parts and service sales strategies
• Improve inventory turnover, availability, and sales performance
• Drive proactive upselling of service contracts and maintenance packages

Key Account & Customer Management

• Act as the primary service lead for VIP and strategic customers
• Ensure high levels of customer satisfaction and retention
• Manage service delivery performance and escalation resolution

Technical Support & Product Improvement

• Lead technical support teams in resolving complex equipment issues
• Coordinate upgrades, modifications, and field improvements
• Capture and feedback product performance insights to engineering teams

Inventory & Cost Control

• Optimise spare parts inventory planning and working capital
• Maintain >95% parts availability while controlling stock levels
• Align supply chain operations with service demand

Warranty & Compliance Management

• Oversee warranty processes and claims approvals
• Ensure compliance with internal service standards and audit requirements

Training & Capability Development

• Deliver training programmes for dealers and technicians
• Promote knowledge sharing and continuous technical development

Leadership & Team Development

• Build, lead, and mentor regional service and technical teams
• Drive performance through KPIs, scorecards, and structured reviews
• Collaborate cross-functionally with finance, supply chain, and operations

Candidate Requirements

Education

• Bachelor's degree in Mechanical Engineering, Automotive Engineering, or related field

Experience

• Minimum 6+ years in after-sales/service within:
  • Construction machinery
  • Heavy equipment
  • Plant machinery or industrial equipment
• At least 3+ years in leadership or team management roles
• Proven experience managing dealer networks and customer relationships

Technical & Professional Skills

• Strong mechanical/electrical fault diagnosis and troubleshooting ability
• Solid understanding of aftermarket operations, SLAs, and service delivery models
• Experience with CRM systems and Microsoft Office tools
• Excellent communication, negotiation, and stakeholder management skills

Languages

• Fluent in English (essential)
• Additional European language(s) highly desirable

Other Requirements

• Full, valid driving licence
• Willingness to travel extensively across Europe

Highly Desirable Experience

• Background with globally recognised OEMs in construction machinery or heavy equipment
• Strong knowledge of the European aftermarket landscape and regulatory environment
• Experience in:
  • Dealer development & performance improvement
  • Technical training programmes
  • Cross-cultural team collaboration

What's on Offer

• Competitive salary package (£50K–£89K DOE)
• Opportunity to join a fast-growing global organisation
• Exposure to large-scale infrastructure and industrial projects
• Career growth within an international business
• A leadership role with real regional impact

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