Job Description:
About Us
Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them.
We are looking for a smart, outspoken and energetic Delivery Manager Analytics (6+ years) of experience in the AI domain having very good communication skills and zeal to excel in life.
What you will do:
· Managing End to end implementation of the solution
· Writing customer requirements and solution design documents.
· Mapping system capabilities to solve customer problems and providing feedback to the product team on customizations and changes.
· Handling Internal and external stakeholder alignment and management to mitigate risks and ensuring timely delivery
· Managing testing and quality control of deliverables
What you need to have:
· Passionate about customer success
· Minimum 6 years of experience of product delivery or project management experience
· Must have led external client facing projects
· Experience in project estimation and budgeting
· Detail-oriented and cross-functional
· Excellent communication and presentation skills
The following are useful additional qualifications:
- Project management certification
- Bachelor's or master's degree in engineering/business management
- Hands-on knowledge of database querying and reporting
Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/ for more information