Sales Operations Admin

About REST Solution

REST Solution is a leading provider of managed IT and cybersecurity services, delivering end-to-end, 24/7 support to organizations worldwide. We help businesses manage and optimize their IT infrastructure, migrate to the cloud, strengthen their cybersecurity posture, and implement proactive monitoring and response capabilities.

What sets us apart is our global presence and our commitment to acting as an extension of our clients' IT teams. Through our client-centric approach, we ensure IT operations remain secure, efficient, and resilient.

As a Sales Operations Coordinator, you will join a team of over 80 professionals located across multiple countries and time zones. Your role will be instrumental in supporting the sales organization by ensuring smooth sales operations, maintaining accurate commercial records, coordinating with internal and external stakeholders, and contributing to the timely delivery of customer orders and services. You will work closely with Sales Executives, Service Delivery teams, Vendors, Partners, Finance, and the Sales Director.

Position Summary

The Sales Operations Coordinator is responsible for supporting the sales lifecycle from quotation to order fulfillment. This role ensures the accuracy of commercial documentation, maintains visibility of sales opportunities and pipeline activities, coordinates order processing, and helps deliver an exceptional customer experience.

The ideal candidate is detail-oriented, organized, customer-focused, and comfortable working in a fast-paced technology environment.

Key Responsibilities

Sales Operations & Administration

· Prepare and manage quotations, proposals, renewal notices, and sales documentation.

· Process customer purchase orders and ensure accurate entry into business systems.

· Maintain CRM records, opportunities, and customer information with a high level of accuracy.

· Track sales opportunities and provide regular pipeline updates to management.

· Assist the sales team in managing contracts, vendor registrations, and commercial documentation.

· Support monthly, quarterly, and annual sales reporting activities.

Order Management

· Coordinate the processing of hardware, software, managed services, and cybersecurity orders.

· Liaise with vendors, distributors, partners, and internal teams to ensure timely order fulfillment.

· Track order status and proactively communicate progress and issues to stakeholders.

· Ensure all required information is collected before order submission.

· Monitor renewals and support contract lifecycle management activities.

Customer & Partner Coordination

· Contribute to the team's effort to address administrative requests customers, vendors, and partners.

· Respond promptly to commercial and operational inquiries, working with account managers.

· Help maintain high levels of customer satisfaction through effective communication and responsiveness.

Process Improvement & Compliance

· Ensure compliance with company sales processes and documentation standards.

· Maintain organized records of quotes, contracts, purchase orders, and customer correspondence.

· Identify opportunities to improve sales administration efficiency and reporting accuracy.

· Support reporting requirements, and internal governance activities when required.

Required Qualifications

Experience

· 3 to 5 years of experience in a Sales Operations, Sales Support, Inside Sales Coordination, or Commercial Administration role.

· Previous experience working for one of the following is highly preferred:

o Managed Services Provider (MSP)

o IT Distributor

o IT Vendor

o Cybersecurity or Technology Service Provider

Education

· Diploma or Bachelor's degree in Business Administration, Sales, Marketing, Information Technology, or a related field preferred.

Required Skills & Competencies

Commercial & Administrative Skills

· Strong understanding of sales administration and order processing practices.

· Experience working with CRM and sales management systems.

· Ability to manage multiple tasks and priorities simultaneously.

· Strong organizational and documentation skills.

· Comfortable with M365 productivity suite (Excel, Teams, PowerPoint, Word)

Communication Skills

· Fluent business English (written and verbal) is mandatory, French is a plus.

· Ability to communicate effectively with international customers, vendors, and colleagues.

· Professional and customer-oriented communication style.

Personal Attributes

· Team player with a collaborative mindset.

· Highly detail-oriented with strong attention to accuracy.

· Proactive and capable of working independently when required.

· Strong problem-solving and follow-up skills.

· Ability to thrive in a fast-paced, international environment.

· Positive attitude and willingness to learn.

Preferred Qualifications

· Experience supporting IT services, cloud solutions, cybersecurity services, or software licensing sales.

· Familiarity with vendors such as Microsoft, Cisco, Sophos, Fortinet, CrowdStrike, SentinelOne, or similar technology providers.

· Knowledge of subscription renewals, managed services contracts, or recurring revenue models.

· Experience working within international or multi-country organizations.

What We Offer

· Opportunity to join a rapidly growing managed IT and cybersecurity company.

· Exposure to international clients, partners, and vendors.

· A collaborative and supportive global team environment.

· Career progression opportunities within Sales Operations, Account Management, or Business Development.

· Ongoing training and professional development.

Location: Hybrid / Flexible (depending on location) Department: Sales & Business Development Reports To: Sales Director Employment Type: Full-Time

REST Solution is an equal opportunity employer and welcomes applications from diverse backgrounds and experiences.