Customer Service Rep (Travel Tech)

Hi, Bonjour, Ola!

Welcome and thank you for your interest! 

Were a travel tech startup on a mission to enable amazing travel experiences through innovative technology. Were a small, growing, mighty team and have already moved mountains to build partnerships with some of the largest industry giants - and thats without a superstar like you.

ReserveX is based in Canada, but we have an international team. We are looking for people who will contribute to our growing culture and have a love for travel, adventure, and technology! 

Why should you work at ReserveX?

Travel + Technology = fun. Were at the cross section of innovation and adventure, and it's a blast.

Were big believers in giving back. Both within the communities we work within and those that our partners and we travel to.

We put our people first. Balance, autonomy, and empowerment and key to our culture. Need that Friday to tackle the mountain hike youve been thinking about? 

Ready for lift-off. Were embarking on an adventure that has a steep trajectory. If you are looking for an opportunity to grow, consider getting onboard!

Our Values & Guiding Principles 

Our Values & Guiding Principles are more than just words - they are core to our decision making process and purpose. If these speak to you, wed love to hear about it!

Be Open and Honest - open and honest communication and acting with integrity is key - both within our team and with our partners. 

Deliver Great Experiences - success starts with satisfied customers and partners. We are delivering great travel experiences, one booking at a time. 

Ikagai (our reason for being) - the core of our Ikagai is found at the junction of our love of travel, our mission to enable these experiences for others, and our passion for technology. We do what we love and what we feel the world needs!

Be Bold and Adventurous - we are relentlessly innovative, curious, and love adventure - in our technical innovation, our pursuit of giving back, and our own travels. 

The Role: 

As a Customer Success Representative, you will be responsible for providing exceptional customer service and technical support to travelers and travel agents who utilize our travel technology. You will assist customers in navigating our websites, troubleshooting first-level technical challenges, and providing guidance on various travel-related inquiries. 

The ideal candidate will have a passion for travel, strong communication skills, and proficiency in utilizing technology to deliver excellent customer service.

Key Responsibilities:

Provide Customer Support: Offer prompt, courteous, and efficient customer support via various channels including phone, email, and live chat.

Booking Assistance: Guide customers through the booking process, including flight reservations, hotel accommodations, car rentals, and other travel-related services offered through our platforms.

Resolve Complaints: Address customer complaints and concerns effectively, aiming for first-contact resolution whenever possible, and escalate complex issues to higher levels of support as needed.

Product Knowledge: Maintain a thorough understanding of our travel technology platforms, new features, and updates to provide accurate information and support to customers.

Customer Education: Educate customers on how to use various features of our travel technology platforms effectively, offering tips and recommendations to enhance their user experience.

Qualifications:

• Proven experience in customer service or technical support roles, preferably in the travel industry or related field.

• Familiarity with tour operators to handle customer support and processing bookings.

• Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.

• Strong problem-solving skills and the ability to think analytically to troubleshoot technical issues.

• Proficiency in using computers, internet browsers, and various software applications.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously while maintaining attention to detail.

• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, based on business needs.

• Multilingual proficiency, especially in languages commonly used in travel destinations is a bonus. 

The Benefits: 

Joining ReserveX provides you with a unique opportunity to make a meaningful impact and be part of an exciting journey towards building a world-class company!

• Competitive salary

• Opportunity to work in a collaborative and innovative environment

• Ongoing learning and professional development

• Company-sponsored travel perks

• An opportunity to learn and grow your career with an exciting travel tech startup!

Join our team and be part of a company that is shaping the future of travel technology. If you are passionate about customer service, technology, and the travel industry, we want to hear from you!