Customer Success Manager

Company Overview

It is a technology advisory firm specializing in helping businesses navigate complex technology decisions around colocation, AI infrastructure, SD-WAN, cybersecurity, and telecommunications. As a trusted advisor, we act as an extension of our clients' teams as vendor-agnostic consultants who prioritize finding the best solutions for their unique needs rather than pushing specific products. Our startup team works collaboratively to deliver exceptional value and strategic guidance to our growing client base.

Mission

We're looking for a motivated, tech-curious professional to join our team as a Client Relationship Manager. In this role, you'll be central to our client operations, nurturing existing relationships, supporting business development, and ensuring our clients receive exceptional service throughout their journey. This is an exciting opportunity to grow with the company and gain exposure to cutting-edge technology solutions, while developing skills across relationship management, sales support, marketing, and operations.

Key Responsibilities

Your daily tasks will vary, giving you room to learn, grow, and strengthen your skills while supporting the team with excellence.

• Client Relationship Management (40%)
  Serve as the primary point of contact for assigned clients, responding to inquiries and proactively communicating status updates.
  Schedule, prepare agendas for, and follow up on client meetings and internal team meetings.
  Document client interactions, preferences, and key information in CRM (HubSpot).
  Handle client requests with professionalism and urgency.
• CRM & Systems Management (20%)
  Maintain and optimize our CRM database (HubSpot).
  Ensure accurate tracking of client touchpoints, opportunities, and project status.
  Generate reports on client engagement, pipeline, and business metrics.
  Improve processes for client data quality and accessibility.
• Sales & Business Development Support (20%)
  Assist with prospect research and outreach campaigns.
  Coordinate meetings with potential clients and prepare proposals, RFP responses, and presentation materials.
  Follow up on leads and nurture prospects through the sales cycle.
• Marketing & Content (10%)
  Help draft client success stories, blog posts, and newsletters.
  Coordinate webinars, events, and client education initiatives.
  Monitor and maintain website content and marketing collateral.
• Administrative & General Support (10%)
  Provide administrative support to the CEO and advisory team.
  Manage calendars, travel arrangements, and meeting logistics.
  Organize company files, contracts, and documentation.

Qualifications

• 2-5 years of professional experience in client-facing roles (customer success, account management, sales support, or similar).
• Genuine interest in technology, including telecommunications, cloud, networking, and cybersecurity.
• Excellent communication skills (written and verbal).
• Strong organizational skills with attention to detail.
• Experience with CRM systems (HubSpot, Salesforce, etc.).
• Proficiency with Microsoft Office/Google Workspace.
• Self-starter who works well in a small team environment.
• Comfortable working independently and managing multiple responsibilities.

Preferred:

• Background in B2B sales, consulting, or professional services.
• Experience with telecommunications, IT infrastructure, or enterprise technology.
• Familiarity with colocation, SD-WAN, cloud services, or cybersecurity concepts.
• Experience in a startup environment and ability to wear multiple hats.
• Marketing or content creation experience.

Personal Attributes:

• Curious, eager to learn, and adaptable.
• Strong relationship-builder who prioritizes client success.
• Resourceful problem-solver with the ability to work independently.
• Tech-savvy and quick to learn new tools.
• Team player who contributes to a positive, collaborative culture.

What We Offer

• Real opportunity for professional growth as the company scales.
• Exposure to enterprise technology solutions and strategic consulting.
• Close mentorship from experienced technology advisors.
• Remote work options with flexibility in scheduling.
• Professional development budget for training and certifications.

Why This Role Is Exciting
This is an excellent opportunity to contribute to a growing startup. Your work will directly impact our clients' success, and as the company scales, your role will evolve to match your strengths and interests. If you thrive in a fast-paced, diverse environment and enjoy learning while making a difference, you'll feel right at home here.

Technical Requirements

• Own PC or laptop
• Reliable internet connection (wired connection recommended)
• Noise-cancelling headset and a quiet, professional workspace
• Ability to use Google Workspace and Microsoft Office tools
• Access to Zoom or equivalent video conferencing software

Position Description

• Working Hours: 8 hours, from 4 PM till 12 AM Beirut Time
• Working Days: 5 days a week
• Days Off: Saturday and Sunday
• Work Location: Fully-remote, you can work from anywhere
• PTO (Paid Time Off): You may request time off anytime with advanced notice
• Salary Range: $2300 - 2800 USD / month