Remote Employee BPO has an outstanding opportunity for you!

Role: Client Support Specialist

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Free Meal, Free Uniform, Government Mandated Benefits, Company Events.

Work Schedule: 5-day work week, Monday to Friday, 9pm to 6am (10pm to 7am after DST) Philippine time

Work Setup: WFO (San Fernando, Pampanga)

Job Duties and Responsibilities:

• Serve as the primary point of contact for day-to-day client communications.
• Manage collections placements, providing timely status updates and account reports.
• Support clients with accounting-related inquiries and processes.
• Assess client needs related to technology and recommend appropriate solutions.
• Identify opportunities for additional services that could benefit clients.
• Collaborate cross-functionally to ensure client satisfaction and address concerns promptly.
• Perform other duties assigned to support overall client success.

Qualifications:

• Strong communication and relationship management skills.
• Ability to analyze client needs and provide tailored solutions.
• Proficiency in handling multiple tasks and prioritizing effectively.
• Familiarity with collections, accounting support, or technology solutions is a plus.

Preferred Skills:

• Customer-focused mindset with a proactive approach.
• Experience in client support or account management.