Remote Employee BPO has an outstanding opportunity for you!

Role: Clinic Admin Assistant 
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Schedule: 5-day work week, 6:00am - 3:00pm Philippine time
Work Setup: WFO - San Fernando, Pampanga


Job Summary:

The Clinic Admin Assistant plays a crucial role in ensuring the smooth and efficient operation of our clinic. This position involves a diverse range of responsibilities, from patient communication to managing sensitive patient information and contributing to admin tasks initiatives. The ideal candidate will possess excellent interpersonal skills, a strong work ethic, and a passion for providing exceptional patient care and coordination with the doctors.

Responsibilities:

• Patient Communication:
  • Handling inbound and outbound calls, including scheduling appointments, confirming appointments, and relaying important information to patients and doctors.
  • Sending SMS messages to patients for reminders, updates, and other communication needs.
  • Maintaining accurate records of patient interactions and communication within the clinic software.
  • Responding to patient inquiries via email, ensuring the highest level of security and confidentiality in handling sensitive medical information.
  • Managing patient messages and ensuring timely responses.
• Clinic Software Management:
  • Proficiently using clinic software (experience with Xestro is a plus but not required) to update patient information, record results, and manage appointments.
  • Maintaining the integrity and confidentiality of patient data.
• Security and Confidentiality:
  • Adhering to strict protocols for handling sensitive patient information, ensuring the highest level of security and confidentiality in all communications and data management.
• Other Duties:
  • Performing other related duties as assigned by the Clinic Manager or Supervisor.

Qualifications:

• Proven experience as an Admin Assistant in a medical or healthcare setting is a MUST HAVE
• Demonstrated experience in handling a high volume of calls and managing patient communication.
• Strong computer skills, including proficiency in clinical software (experience with Xestro is a plus but not required).
• Excellent interpersonal and communication skills, with the ability to build rapport with patients and colleagues.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Experience in marketing, particularly in the medical field, is a plus but not required.
• A positive and proactive attitude, with a strong work ethic and a commitment to providing exceptional patient care.
• Must be willing to work onsite