Remote Employee BPO has an outstanding opportunity for you!

Role: Account Manager

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential 

Work Schedule: 5-day work week, 10:00 pm to 7:00 am Philippine time

Work Setup: WFO



Summary

We are seeking a dynamic and detail-oriented Account Manager to join our team. In this role, you will be responsible for managing client relationships, ensuring client satisfaction, and driving business growth. You will act as the primary point of contact for clients, addressing their needs, identifying new opportunities, and collaborating with internal teams to deliver exceptional service and results. The ideal candidate is a strong communicator, highly organized, and skilled in building lasting relationships.

Responsibilities/Job duties may include:

• Work with the Sales Department to develop strong relationship with customers
• Schedule routine catch-ups with clients
• Set up weekly catch-up meetings with clients with new clients
• Organize fortnightly catch-up meetings with clients aged 3 to 6 months
• Arrange quarterly meetings for clients who have been with us for 7 months or more
• Respond to client inquiries and identify new business opportunities w/ the sales team
• Liaise with the HR team to oversee work performance of client-assigned Remote Employees
• Initiate schedules performance appraisals with the client
• Guide and coach Remote Employees on matters like attendance, productivity, and other concerns
• Liaise with the HR/Payroll team for any promotion or salary increase of a Remote Employee as approved by the client
• Collaborate with the HR/Payroll team to manage staff SILs and Holiday Credits
• Ensure holiday calendars are updated
• Approve/disapprove SIL applications and holiday offsets, ensuring client approval
• Maintain an updated database of active clients and employees
• Initiate disengagement for resignations or client-initiated terminations

Qualifications:

• Bachelor's degree in office administration, business administration, or a related field
• 3 to 5 years experience in Account Management, Team Leadership, or Coaching
• Proficiency in MS Office and other productivity tools
• Adaptability to new tools and software
• Willingness to learn and perform administrative tasks
• Attention to detail and strong written and verbal communication skills
• This role requires a proactive individual with excellent interpersonal skills and the ability to manage client relationships effectively