Remote Employee BPO has an outstanding opportunity for you!

Role: Financial Service Specialist

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential

Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time

Work Setup: WFO (Office-based)

Job Duties and Responsibilities: 

• Manage a portfolio of accounts receivable for an assigned territory.
• Contact customers to obtain promises to pay and follow up on the status of payments, or determine the reasons for the customer's non-payment and escalate if necessary.
• Serve as a liaison between the customer and field sales and service to resolve disputes and initiate credit memos as needed.
• Contact customers to resolve past-due balances prior to release.
• Secure purchase orders from customers when required.
• AR/Collections reporting and analysis.
• Enter electronic invoicing for customer accounts.
• Account reconciliation: provide back-up detail; submit tie-offs and refund requests as needed to clean up account balances.
• Review current account status, get payment commitment and document all relevant information in internal account systems

Job Qualifications:

• Attention to detail, excellent analytical and problem-solving skills
• Proficient in data entry
• Excellent customer orientation
• Work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Ability to work and communicate with all levels of the organization
• Adaptability and willingness to learn new skills/tasks
• Comfortable working with targets
• Speaks English fluently; advanced written English

Required Skills:

• It is essential that they be experienced at collections within the US market. 
• Fluent in English communication. 
• Experience with B2B collections is preferred