Remote Employee BPO has an outstanding opportunity for you!

Role: Order Operations Team Lead

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule: Rotating Shifts

Rest Days: 2 days per week

Work Setup: WFO (Brgy Saguin, San Fernando, Pampanga)



Responsibilities:

• Lead and support a team of Order Processing / Data Operations Specialists
• Monitor daily productivity, accuracy, attendance, and overall team performance
• Ensure customer orders are processed quickly and accurately
• Oversee price and stock status updates across supplier and order-management systems
• Monitor order status and help resolve or escalate vendor, inventory, or fulfillment issues
• Review team output for quality and accuracy
• Coach team members and provide ongoing feedback and support
• Help onboard and train new employees as the team grows
• Maintain reliable staffing and coverage across assigned shifts
• Identify workflow bottlenecks, recurring issues, and opportunities to improve processes
• Work closely with Grapevine's operations leadership on staffing, quality, scalability, and performance
• Assist with reporting, workforce planning, and team scheduling
• Act as the first point of escalation for day-to-day team questions and operational issues

Qualifications:

• 3+ years of experience in order processing, data operations, customer operations, BPO, supply chain, or a similar high-volume environment
• 1+ year of experience as a Team Lead, Supervisor, SME, or similar leadership role
• Strong attention to detail and ability to manage high-volume workflows without sacrificing accuracy
• Experience coaching and managing employee performance
• Comfortable working with spreadsheets, databases, order-management systems, or ERP platforms
• Strong written and verbal English communication
• Strong organizational and problem-solving skills
• Reliable, punctual, and comfortable working in a fast-paced environment
• Able to manage priorities, escalations, and deadlines with minimal supervision