Customer Service Representative I - 3253

Hours: Monday-Friday 10:30 am - 6:30 pm.

Once converted (subject to attendance, performance, etc.): Sunday-Thursday: 10:30 am - 6:30 pm.

To be considered for the role, candidates must include the following on their resume or job seeker profile chat feature:

- High school diploma
- Experience in a fast-paced environment with the ability to multitask (answering 80-100 emails in the first 4 hours of the shift)
- 2 years of customer service experience (preferably in the food/hospitality industry) with strong resolution and problem-solving skills
- Experience working with customers over the phone (problem-solving around 15 calls per shift)
- Call center experience is acceptable but not preferred.

As a Customer Service Representative, you will be responsible for interacting with customers via phone and email to provide them with a positive experience. This role requires excellent customer service skills, a high level of attention to detail, the ability to multitask, and the capacity to work in a fast-paced environment.

You will also provide sales support to our Sales consultants and Account Executives, ensuring prompt and accurate resolution of all customer needs.

Responsibilities:
- Attend to all incoming concerns and needs from customers.
- Handle key pick-up requests.
- Assist customers with inquiries regarding delivery times.
- Process will-call and voicemail orders.
- Provide customers with invoice copies.
- Request credits.
- Maintain a call list.
- Monitor orders before the cut-off time.
- Communicate regularly with account executives, sales consultants, and customers.
- Manage same-day deliveries for the operating company.
- Perform other duties as directed by the manager.

What we're looking for:
- A genuine passion for customer service.
- Strong telephone communication skills.
- Ability to work in a fast-paced environment.
- Ability to sit and work at a PC for extended periods.
- Proficiency in MS Office (Outlook, Excel) "Share-Drives".
- Flexibility to rotate between different shifts as needed.

Qualifications:
- High School Diploma or Equivalent.
- 2 years of customer service experience (preferred).
- Must be able to pass a background check and drug test.
- Excellent communication skills, both written and verbal, are required.
- Ability to work independently and as part of a team environment.

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity employer and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.