1st Level IT Service Desk (German)

IT SERVICE DESK TECHNICIAN WITH GERMAN

Responsibilities

• Working in IT first level support and receive IT-relevant requests;
• Process, document and solve IT user requests (faults, service requests and demand requests) by e-mail, ticket system or other defined communication channels in 1st level IT operations;
• Provide support in the client hardware and user lifecycle management, including the maintenance of assets;
• Administration of the current Microsoft Azure Cloud Services according to predefined standards and processes in the context of 1st level operations area.

Qualifications

• Successfully completed studies in the IT sector or comparable education;
• Practical work experience as an IT technician in 1st level support;
• Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software, operating system);
• Good knowledge in the area of Microsoft technologies, especially Azure Cloud, Active Directory, SCCM and Intune;
• Knowledge in the area of network & server infrastructure is an advantage;
• Ability to work independently, as well as being customer oriented;
• Fluent in German and English.