Support Consultants (German+English)

Job Title: Support Consultant with German

Location: Brasov, Romania

About the Company:

Join a leading global provider of digital procurement solutions. Our client's platform is an all-in-one cloud-based solution that covers the entire Source-to-Pay process. It facilitates efficient orchestration of Source-to-Contract, Procure-to-Pay, and Supplier Relationship Management processes in a fully digitized manner, enhancing collaboration across business functions. With a substantial user base and a strong global presence, the company supports over 250 major companies worldwide and provides 24/7 support in multiple languages.

Position Type: Full-time, Hybrid

Responsibilities:

Handle daily tasks at the Customer Service desk.

Provide appropriate solutions for customer inquiries and coordinate with related teams for comprehensive issue resolution.

Proactively communicate with customers about issue statuses and clarify any questions.

Ensure a consistently positive customer experience.

Collaborate with the R&D Team in Romania and business consultants in Germany, France, and Italy.

Participate in continuing education and training to stay updated on best practices.

Your Qualifications:

0-3 years of experience in a customer support role.

Advanced proficiency in German and fluency in English required.

High school or University diploma.

Strong technical aptitude and familiarity with ITIL processes.

Personal Attributes:

Rigorous and naturally curious about learning.

Strong customer-oriented attitude.

Interest in Purchasing (eAuction, eSourcing, eProcurement).

Excellent communication skills and sociability.

Driven by continual improvement and able to meet tight deadlines.

Pedagogical approach to learning and knowledge sharing.

What We Offer:

Work alongside a highly skilled and experienced team of professionals.

Continuous learning opportunities with access to training, certifications, and professional conferences.

Competitive remuneration and a flexible working schedule.

Comprehensive perks to ensure well-being, including private healthcare, a generous vacation policy, and regular company events.

A commitment to a psychologically safe workplace, actively working against discrimination, bullying, or harassment in any form.