Customer Service Representative (German)

Customer Service Representative with German

Responsibilities:

• Managing customer relations for own customer portfolio;
• Order acceptance and processing in the ERP system (SAP);
• Checking and ensuring the availability of goods;
• Order tracking until delivery;
• Quotation process and follow-up;
• Active management of customer queries;
• Issuing of credit notes for bonus payments and provisions;
• Managing customer claims related to products or processes;
• Other sales supporting activities.

Qualifications:

• Bachelor in economics or similar;
• Experience in similar position / BPO industry;
• Excellent English and German language use;
• Advanced knowledge of MS Office programs (Outlook, Word, Excel etc.);
• Experience in working with SAP and/or CRM tools represent an advantage;
• Independent and responsible way of working;
• Good communication skills and team spirit;
• Fact-driven and strong analytical skills;
• High ambition and customer orientation in the B2B area.