Global HR Service Delivery Director

Job Title: Global HR Service Delivery Director

Location: Timișoara, Romania

About Us:

At redsparq, we specialize in executive search and are committed to connecting top talent with exceptional opportunities. We are currently seeking a motivated and experienced senior leader to join our client, a global leader in the business management software industry, as a Global HR Service Delivery Director.

Position Summary:

The Global HR Service Delivery Director will be responsible for leading and managing the HR Service Delivery function across a global footprint. This role requires relocation to Timișoara and working from the office to ensure optimal team collaboration and performance.

Key Responsibilities:

Lead the HR Service Delivery team, ensuring efficient and high-quality service delivery across multiple regions, including Romania, Kuala Lumpur, Australia, UK, and the upcoming US expansion.

Develop and implement HR service delivery strategies and operating models to streamline processes and enhance efficiency.

Oversee the performance of the HR Service Delivery team, ensuring clear SLAs and objectives are met.

Collaborate with key stakeholders across Finance, IT, Talent Acquisition, Business Partners, and Centres of Expertise teams to ensure cohesive and effective HR operations.

Build and enhance reporting and analytics capabilities in partnership with the HRIS team to provide insights and enable manager self-service.

Foster a high-performance culture focused on team collaboration, continuous improvement, and a superior employee experience.

Skills and Qualifications:

Proven experience in creating and evolving a Global HR Service Delivery model.

Expertise in end-to-end HR processes, including recruitment, onboarding, employee relations, performance management, data management, and compliance.

Successful track record in implementing and managing new HR technologies and operational improvements.

Ability to drive transformational change and scale HR operations through technology and self-service.

Strong stakeholder management skills with the ability to influence senior global stakeholders.

Experience in high growth and fast-paced environments, managing high workloads and conflicting priorities.

Strong customer focus with a passion for employee experience and continuous improvement.

Excellent written and verbal communication skills.

High degree of self-awareness and integrity.

Offer:

Competitive salary package.

25 days of annual leave, increasing with tenure.

Life insurance, private medical services, and dental discounts.

International Employee Assistance Program.

Coverage for sport activities and meal tickets.

Christmas bonus and a charity day to support causes important to you.

Sabbatical leave after six years of service.

Employee referral bonus for successful candidate recommendations.

Join:

If you are an ambitious and motivated HR professional ready to lead a global team and drive impactful HR service delivery, we encourage you to apply. This is an excellent opportunity to advance your career in a dynamic and supportive environment.