AmeriCorps Resource Coordinator- Half Time Member

*This is an AmeriCorps service position*

Half Time: 900 hours

Biweekly living allowance: $461.54

Americorps Resource Coordinator

Department: Administration

Reports To: Chief Executive Officer

FLSA Status: Non-Exempt

Last Revision: 10/23/2023

MISSION:

The mission of Skyline is to impact lives, empower persons in need and address the roots of poverty in Oklahoma.

Our vision is to create a new level of compassion and respect for those living in the shadows by promoting a change

in heart through relationships built by serving shoulder-to-shoulder with one another. All who enter the doors are

treated with hospitality and dignity. The Skyline staff and volunteers are a team; when there is a need, all hands

respond.

SUMMARY:

The Resource Coordinator is responsible for connecting Skyline patrons to agencies that provide the resources they

need. The Resource Coordinator makes and manages referrals through several area platforms, creates resource

handouts for patrons, and schedules on-site events and activities to assist our patrons.

ESSENTIAL JOB FUNCTIONS:

Provide intake assistance to first time patrons, adding them to Skylines case management system and

determining additional areas of need.

Prioritizes referrals by urgency and addresses them in a timely manner.

Manage internal and external referrals and responses across multiple platforms.

Develop relationships with other agencies and work to create on-site opportunities to connect our patrons

with outside resources.

Create handouts and other materials our patrons can use to identify additional internal and external agency

resources.

In addition to essential job functions, all employees may be assigned other duties, including direct interaction with

Skylines patrons, as necessary for operational needs.

QUALIFICATIONS:

Education: High School degree required, some college preferred

Experience: Excellent written and verbal communication skills required

Basic knowledge of computer programs: Word, Excel, Canva, and database management

required

Experience in organization and management skills

Bilingual in Spanish preferred

Licenses and

Certifications:

Valid drivers license with clean driving record.

KNOWLEDGE, SKILLS AND ABILITIES:

Interpersonal Skills: Establishes good working relationships with all individuals relevant to the completion of work

or tasks; working well with all people by building appropriate rapport; listens; is approachable; avoids

communication triangles.

Mission Ownership: Demonstrates understanding, knowledge, and support of the mission, vision, and values of

the organization; behaves in a manner congruent with the mission, vision, and values.

Helping Orientation: Demonstrates concern for and attends to the needs of the organizations constituents;

projects a sense of empathy and understanding when dealing with patrons; is able and willing to supply answers

and resources to patrons.

Verbal/Written Communication: Is able to deliver a message clearly, articulately and with appropriate emotion in

a variety of settings; demonstrates communication styles appropriate to the situation at hand; is able to write

clearly and succinctly; employs correct grammar, punctuation and patterns of speech; clearly delivers message in a

tone appropriate to the context.

Attention to Detail: Consistently attends to the many small pieces that must be assembled into an organized

whole; follows up on missing information or items; resolves unanswered questions needed to address problems

immediately; keeps the larger picture in mind while tending to the smallest of details.

Creativity and Innovation: Generates new ideas while making new connections among existing ideas to create

fresh approaches; takes acceptable risks in pursuit of innovation; learns from mistakes; has good judgment about

which creative ideas and suggestions will work.

Time Management: Is able and willing to focus time on tasks that contribute to organizational goals and

concentrates efforts on most important priorities; is able to balance priorities; uses time effectively and efficiently;

values time and respects the time of others.

Technical Expertise: Acquires and demonstrates the technical skills required to proficiently execute the essential

functions of the job; understands which skills are lacking and seeks to develop those skills; continually works toward

the master of technical proficiency.

Priority Setting: Directs and spends time on what is important; quickly zones in on the critical issue, ignores and/or

minimizes distractions; demonstrates focus.

Informing Others: Provides the information people need to know to do their jobs as well as information patrons

need; helps patrons understand the information and knowledge presented; willingness to search for information

regarding various resources and social service agencies; is timely and transparent in the sharing of information.

WORKING CONDITIONS:

These requirements are representative of those that must be met to successfully perform the essential functions of

this job. While performing the job duties, the employee is frequently required to sit and talk or hear, use hands and

fingers. The employee is required to stand, walk, climb stairs, and be able to move about freely. The employee must

have the ability to lift objects weighing 25 pounds.

The physical environment is typically that of a normal office environment where there are few physical discomforts

associated with changes in the weather or noise, although working in other environments may be required based

on operational needs. The employee may frequently be required to drive while on the job and will use their

personal vehicle.

DISCLAIMER:

This job description should not be interpreted as all-inclusive. It is intended to identify the responsibilities and

requirements of this job. The employee may be requested to perform other work-related tasks or responsibilities

not stated in this description. Any essential function or requirement of this job will be evaluated as necessary

should an employee or applicant be unable to perform the function or meet the requirement due to a disability as

defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be

made for the employee or applicant when possible without undue hardship to the organization.

SIGNATURE:

Employee signature below constitutes the employee's understanding of the requirements and responsibilities of the

position.

Employee__________________________________ Date_____________