German Customer Support Specialist

Belfast VR Hub | Full-time | £28,017.60 + perks

Step into the world of virtual reality and help users get the best possible experience from cutting-edge VR technology. This role is based on-site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.

The basics: German Customer Support Specialist

• Location: On-site, Belfast VR Hub (BT1)

• Hours: 40 hours per week, scheduled between 6am-7pm, Monday-Sunday

• Salary: £28,017.60 per year + additional perks and benefits

• Languages: C1 German + B2 English

What you'll be doing: German Customer Support Specialist

As part of our social support team, you'll be right at the heart of the online VR community answering questions, solving issues, and engaging with users across multiple digital platforms.

Your role will include:

• Helping users with general and individual support queries

• Spotting opportunities to reduce customer effort and improve their experience

• Monitoring social media, forums, and product review platforms

• Creating engaging, on-brand responses that encourage interaction

• Supporting engagement and community activity across digital channels

• Developing user-generated content and encouraging community participation

• Identifying ways to reuse and enhance self-service content across platforms

What you'll need: German Customer Support Specialist

This role is a strong fit if you:

• Have experience in customer support or social media/community support

• Are fluent in German (C1) and English (B2)

• Can work five days per week between 6am7pm

• Type at 55+ WPM with 95% accuracy

• Have an interest in or experience with VR or gaming (desirable, not essential)

What you'll get: German Customer Support Specialist

You'll join a friendly, fast-moving team where you'll build new skills, work with the latest tech, and develop a career in an exciting and growing area. Well give you full training and ongoing support along with a great team environment.

Ready to be part of the next generation of customer experience?
Apply now.