Senior Recovery Claims Handler | Bolton (Egerton) | £26,000–£28,000 | Full-time, Permanent

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is expanding its motor recoveries team and looking for a Senior Recovery Claims Handler to take ownership of complex and higher-value recoveries on non-fault motor claims.

If you enjoy the satisfaction of getting the result – tracing liability, negotiating hard and bringing the money back in – this is a technical, fast-paced role with real autonomy, fully funded CII qualifications and support from a dedicated in-house trainer.

What you'll be doing

• Manage a portfolio of non-fault motor recovery claims from FNOL through to settlement, including complex, disputed-liability and litigated matters.

• Pursue recovery of outlay from third parties and their insurers – uninsured loss recovery, negotiation and settlement.

• Investigate and argue liability, gathering evidence and working with other departments to determine fault.

• Progress matters through the MOJ/OIC portals and pre-litigation processes, instructing litigation where appropriate.

• Act as a technical referral point and support coaching of less experienced colleagues.

• Liaise professionally with insurers, solicitors and accident management companies, including credit hire and intervention queries.

• Recognise and escalate potentially fraudulent activity.

• Prioritise your caseload to hit recovery targets while supporting wider team duties.

What you'll need

• Substantial experience in motor claims recoveries – uninsured loss recovery, subrogation, outlay recovery or credit hire negotiation – including complex or litigated matters.

• Confident negotiation and persuasive communication skills, written and verbal.

• Working knowledge of FCA and FOS requirements and general claims compliance.

• Excellent attention to detail and confidence using multiple systems.

• CII Certificate held or in progress preferred – completion fully funded and supported.

What you'll get

• Sociable hours – Monday to Friday, 9am–5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.

• Annual salary reviews and a recognition bonus of up to £300 for going above and beyond.

• 29 days' holiday (including bank holidays), rising to 36 with length of service – plus a birthday day off and a half-day for seasonal shopping.

• Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.

• Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.

• Company-paid Level 1 health cash plan – dental, optical, therapies, 24/7 GP access and counselling.

• Contributory pension and a £1,000 refer-a-friend bonus.

• Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.

• Active sports & social club and on-site Mental Health First Aiders.

• A Living Wage and Living Hours employer, and Disability Confident Committed.

How to apply

Send your CV and we'll be in touch to talk through the next steps. Apply now.