Senior IT Solutions Engineer

Requirements

*You have min. 3 years of experience within IT Operations and Support

*You have experience managing and supporting Windows and macOS client hardware within an Microsoft Cloud environment

*You have experience working and supporting a broad range of major cloud software (e.g. Atlassian Stack, Microsoft Azure and 365, Slack, Salesforce)

*You are familiar with the IT Service lifecycle and tools supporting it (e.g. Jira, IT-Asset Management Database, Intune)

*Your work prioritization skills are very good and you can handle ambiguity easily

*You have a good understanding of business processes and can map them to IT services

*You have a can-do attitude and are willing to learn new things from theory to practice with a strong attitude towards delivery

*Your communication and documentation skills are excellent.

*Friends say about you that you are a team player, open, curious, and ambitious.

*You are fluent in English and German, both written and spoken.

*You are willing and able to work from our Dresden office 2-3 days a week

Tasks & Responsibilities

*You contribute to smooth operational processes by providing, managing and optimizing the internal IT systems landscape

*You're actively working within the IT-Service Desk, providing users with everything they need to do their best job

*You understand the needs and processes of our users and come up with solutions to streamline work processes by integrating and automating workflows with the help of SaaS tools

*You bring a customer-first mindset and aim to improve the user experience of our IT services.

*You love working within a variation of cloud based tools and services and set up solutions that are cost effective and deliver value

*You break down complex technological topics and help non-techies understand possibilities and limitations

*You support projects with IT deliverables and bring us one step further in our mission to democratize robotics every day

Core Benefits

1) Chance to be part of a major industry trend.

2) Opportunity for self-realization and implementing your own ideas.

3) Work with a team of ambitious and friendly colleagues.

4) Continued payment during child sickness.

5) Paid professional development.

6) Daily subsidized meal deliveries.

7) Corporate benefits and mental health support.

8) Special leave between Christmas and New Year.

9) Several weeks of workation annually.

10) Three days of special leave for charity programs.

11) Language courses.

Required Experience

Min. 3 years

Employment Type

Full-time

Hiring Process

1) First Interview: With Philipp (Head of HR) - Initial screening and general fit.

2) On-Site Interview: Directly on-site for a detailed discussion and assessment.

3) Offer: Formal job offer if the candidate is a good fit.