Team Lead - Technical Support (m/w/d)

Requirements

• Several years of relevant professional experience in the IT sector, preferably in the service desk Ideally, you have already managed a team of several people and have a trainer qualification certificate
• Strong communication (oral and written) and cooperation with both customers and internally; open, empathetic and committed demeanor
• Good knowledge of IT service management (ITIL)
• Convincing through initiative, a pronounced hands-on mentality and organizational talent
• Good analytical skills, quick comprehension and a high willingness to learn
• Very good written and spoken German and English skills (C1 Minimum)

Tasks & Responsibilities

• Technical management of the employees of the Technical Support Team in Hösbach in their daily service provision and customer communication Personal support of selected major customers
• Coordination and prioritization of tasks in a dynamic environment, daily check of the ticket backlog to ensure SLA compliance
• Setting goals for the team and monitoring service provision as well as carrying out performance assessments
• Design of processes and their mapping in our service tool in the sense of continuous improvement
• Determination and implementation of training needs
• Cross-departmental and global collaboration, especially with development and with our international service teams

Core Benefits

Challenging and varied tasks in a pleasant, collegial working atmosphere with prospects. 

We value a lively corporate culture and an innovative working environment. 

Our extensive employer benefits include individual training opportunities, flexible working time models with the option of working from home, regular employee events, company pension plans, capital-forming benefits, fitness offers, "job bike" and much more.

Required Experience

at least 5 years

Employment Type

Full-time

Hiring Process

1) Application via Talent Partner 

2) First telephone interview: With HR and department head

3) On-site interview: Discussion of the specific tasks and conditions in the head office.

4) Decision: Final offer or rejection.